Nobo warranty background

Nobo Warranty

The warranty is provided by Glen Dimplex Australia Pty Limited ABN 69 118 275 460 of 8 Lakeview Drive, Scoresby VIC 3179, or in New Zealand by Glen Dimplex New Zealand Limited, New Zealand registration number 1506305, of 38 Harris Road, East Tamaki, Auckland, New Zealand.

1. Glen Dimplex express warranty

a) Subject to the exclusions, most Nobo appliances have a limited lifetime replacement warranty unless specified with the product at the time of purchase as a brand-new product from a retailer located in Australia or New Zealand.

(b) in the case of the Nobo product used for purposes other than personal, domestic or household purposes (including business or commercial use), a period of 12 months from the date the Nobo product is purchased as a brand-new product from a retailer located in Australia or New Zealand. Dimplex products are designed and intended for domestic use.

This express warranty is personal to the first person who acquires the NOBO product from the relevant retailer AND registers the product within 12 months from the date of purchase at (AUS) / (NZ). Claims under this warranty cannot be made by anyone other than this person.

The benefits conferred by this express warranty are in addition to the Consumer Guarantees referred to in section 3 and any other statutory rights you may have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, and/or other applicable laws.

2. Warranty exclusions

This express warranty does not apply where:

(a) the NOBO product has been installed, used, or operated otherwise than in accordance with the product manual or other similar documentation provided to you with the NOBO product.

(b) the NOBO product requires repairs due to damage resulting from accident, misuse, incorrect installation, improper liquid spillage, cleaning or maintenance, unauthorised modification, use on an incorrect voltage, power surges, and dips, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories or exposure to abnormally corrosive conditions.

(c) the repair relates to the replacement of consumable parts such as fuses in plugs and bulbs or any other parts of the NOBO product which require routine replacement.

(d) you are unable to provide us with reasonable proof of purchase for the NOBO product.

(e) the breakdown occurs after the expiry of the express warranty period set out in section 1; or

(f) the NOBO product was not purchased in Australia or New Zealand as a brand-new product.

3. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act 1993 may apply but may be excluded if you acquired the goods for the purpose of a business.

4. Warranty claims

If you make a valid claim under this warranty and none of the exclusions set out in section 2 apply, we will, at our election, either repair the NOBO product or replace the NOBO product with a product of identical specification (or where the product is superseded or no longer in stock, with a product of as close a specification as possible). Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. NOBO products are designed and supplied for normal domestic use. We will not be liable to you under this warranty for business loss or damage of any kind whatsoever.

5. Costs of warranty claim

Where you make a claim under this warranty, a Glen Dimplex authorised repairer may need to attend your premises to inspect the NOBO product. If the NOBO product is located in Australia, we may charge you a service call fee if a repairer will be required to travel more than 30 kilometers from the place of purchase.

For further information, please contact Glen Dimplex on 1300 556 816 in Australia or 0800 666 2824 in New Zealand. Alternatively, visit our website at in Australia or in New Zealand.